The World’s Leading Service for
Continuous Customer & Employee
Do you want more happy, loyal, and
satisfied customers and employees?
How the HappyOrNot service works
Listen to your customers and employees. Get feedback on-site or online with our Smileys
Keep an eye on your business performance with our web-based data analytics reporting service
Make developments and share the improvement results with customers and employees
Feedback collecting Smileys
Improve your customer and employee satisfaction with our wireless, always on, Smiley Terminals. Effortless set up in just minutes, right at the point-of-experience. Pop in your survey question and instantly start collecting feedback.
Customers and employees respond to the survey question by pressing the Smiley that best corresponds to their experience. Response data is transmitted via secure cellular network to our web-based reporting service where it is analyzed and ready for review.
Collect feedback from your website visitors with ease. Ask your customized online experience question and capture the user’s feeling when interacting with your website. After a Smiley is clicked, an open feedback box appears. Responses are collected and analyzed in our web-based Reporting Service.
Want more information?
Monitoring and results analysis
Track and learn how well you are performing to your service promise. Our reporting service collects and analyses your response data and displays your results in a clear format. Seeing your performance via your feedback results makes improvement initiatives easy to identify, track, and validate.
You can easily track the ranking and trending data and compare your survey results to your operational activities. The result summaries are conveniently sent straight to your email.
The complete service package
Capture the happiness levels of your customers and employees easily and instantly, on-site or online