Grapevine is a Voice of the Customer platform that offers multi-engagement channels to collect customer feedback.
From Email and SMS surveys to WhatsApp and IVR surveys
organizations can leverage this range of channels to listen to their customers.
Create your message or survey
Upload your contacts
Launch your SMS campaign or survey
GrapeVine leverages mobile phone technology to introduce a solution that allows any organization
to engage both its internal and external customer.
No Mobile App
Create and Launch SMS and/ or mobile web surveys without a Mobile App.
Mobile Web Branding
Brand your campaigns with your company colours and logos to be used on mobile web campaigns/surveys.
Create surveys or campaigns that use piping, skips, filtering and branching logic.
Receive notifications via sms or emails in real time based on responses given to campaigns/surveys.
Choose your custom keywords that promote your organisation.
View campaign and responses provided in real time.
SMS surveys allow for organizations to capture real-time feedback and gain in-the-moment insights.
People find SMS surveys less invasive than methods such as face-to-face surveys and are more likely to respond to personal questions.
No app to download
With over 2 million apps on the market we’re not one. Relying on SMS anyone with a mobile handset can use our tool.
Customers choose the time and place to respond.