Grapevine is a Voice of the Customer platform that offers multi-engagement channels to collect customer feedback.
From Email and SMS surveys to WhatsApp and IVR surveys
organizations can leverage this range of channels to listen to their customers.
![](https://quresolutions.com/wp-content/uploads/2018/11/intro-1.jpg)
![](https://quresolutions.com/wp-content/uploads/2018/02/arrow1a.png)
![Login](https://quresolutions.com/wp-content/uploads/2018/02/login.png)
Log In
![Login](https://quresolutions.com/wp-content/uploads/2018/02/message.png)
Create your message or survey
![Login](https://quresolutions.com/wp-content/uploads/2018/02/upload.png)
Upload your contacts
![Login](https://quresolutions.com/wp-content/uploads/2018/02/launch.png)
Launch your SMS campaign or survey
![](https://quresolutions.com/wp-content/uploads/2018/02/arrow2a.png)
GrapeVine leverages mobile phone technology to introduce a solution that allows any organization
to engage both its internal and external customer.
![](https://quresolutions.com/wp-content/uploads/2018/11/new-feature.jpg)
![](https://quresolutions.com/wp-content/uploads/2018/02/no-mobile-app-e1518718940850.png)
No Mobile App
Create and Launch SMS and/ or mobile web surveys without a Mobile App.
![](https://quresolutions.com/wp-content/uploads/2018/02/mobile-web-branding-e1518719208628.png)
Mobile Web Branding
Brand your campaigns with your company colours and logos to be used on mobile web campaigns/surveys.
![](https://quresolutions.com/wp-content/uploads/2018/02/complex-surveys-e1518719270303.png)
Complex Surveys
Create surveys or campaigns that use piping, skips, filtering and branching logic.
![](https://quresolutions.com/wp-content/uploads/2018/02/flagged-responses-e1518719245125.png)
Flagged Responses
Receive notifications via sms or emails in real time based on responses given to campaigns/surveys.
![](https://quresolutions.com/wp-content/uploads/2018/02/branded-keywords-e1518719277887.png)
Branded Keywords
Choose your custom keywords that promote your organisation.
![](https://quresolutions.com/wp-content/uploads/2018/02/access-e1518719287670.png)
Access
View campaign and responses provided in real time.
![](https://quresolutions.com/wp-content/uploads/2018/02/arrow3.png)
![Real-time Feedback](https://quresolutions.com/wp-content/uploads/2018/02/real-time-feedback-e1518757063655.png)
Real-time Feedback
SMS surveys allow for organizations to capture real-time feedback and gain in-the-moment insights.
![Less Invasive](https://quresolutions.com/wp-content/uploads/2018/02/less-invasive-e1518757087819.png)
Less Invasive
People find SMS surveys less invasive than methods such as face-to-face surveys and are more likely to respond to personal questions.
![No app to download](https://quresolutions.com/wp-content/uploads/2018/02/no-app-download-e1518757078695.png)
No app to download
With over 2 million apps on the market we’re not one. Relying on SMS anyone with a mobile handset can use our tool.
![Convenience](https://quresolutions.com/wp-content/uploads/2018/02/convenience-e1518757070982.png)
Convenience
Customers choose the time and place to respond.